Shipping & Delivery Policy
Effective Date: 31 August 2026
At Adishill, we are committed to delivering your orders safely, securely and within the estimated delivery timelines mentioned below. This Shipping & Delivery Policy explains our order processing, shipping charges, delivery timelines and related procedures.
1. Shipping Destinations
We currently deliver orders across India, subject to serviceability of the delivery address.
Orders can be shipped to residential and commercial addresses serviced by our logistics partners.
2. Shipping Charges
* Shipping charges, if applicable, will be displayed at checkout before payment.
* Any applicable free-shipping offers will be clearly mentioned on our website.
* Shipping charges may vary depending on the delivery location, order value or applicable promotional offers.
3. Order Confirmation & Processing
* Once an order is successfully placed, you will receive an order confirmation through your registered email address, SMS or WhatsApp, where applicable.
* Orders are generally processed within 1–2 business days after successful payment.
* Orders placed on Sundays or public holidays may be processed on the next business day.
* In case additional information is required to process your order, our customer support team may contact you.
4. Estimated Delivery Time
After your order has been dispatched, the estimated delivery time is generally:
Metro & major cities: 3–5 business days
Other locations: 4–7 business days
Remote areas: 5–10 business days
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, unforeseen circumstances or other factors beyond our control.
5. Tracking Your Order
Once your order has been shipped, you may receive a tracking link or tracking details through email, SMS or WhatsApp.
You can use the tracking information provided by our logistics partner to check the current status of your shipment.
6. Delayed Orders
Although we make every reasonable effort to deliver orders within the estimated timeline, delays may occasionally occur due to:
* Courier or logistics issues
* Weather conditions
* Natural events
* Public holidays
* Incorrect or incomplete delivery information
* Remote or difficult-to-service locations
* Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information while placing an order.
If an incorrect or incomplete address is provided and the shipment is returned to us, additional shipping charges may apply for re-dispatch, where applicable.
8. Damaged Package
If you receive a package that appears damaged, opened or tampered with, please contact us as soon as possible and preferably within 48 hours of delivery.
Where applicable, please provide photographs/videos of the package and product so that we can investigate the issue with our logistics partner.
9. Undelivered / Returned Shipments
If a shipment cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept the package or other reasons attributable to the customer, the shipment may be returned to us.
For re-shipping, additional delivery charges may apply where applicable.
10. Customer Support
For any questions regarding your order or delivery, please contact us:
Business: Adishill
Email: support@adishill.com
Phone: +91-7982454194
Registered Address: Walia Traders
S-28B, IIIrd Floor, Madan Lal Building, School Block, Shakarpur, East Delhi, Delhi-110092
Our customer support team will assist you with order and delivery-related queries.
